General conditions of use and sale
Last revised : [May 11, 2022]
(translated from the French version)
1.1. The website "hop-la.net" and the Services and Goods sold through the Site are owned and operated by the sole proprietorship Hop-là ! (hereinafter also referred to as "the Seller", "we", "us" or "our"). These Terms of Business (the "Terms") set out the terms and conditions under which users (collectively, the "User" or "you") may visit or use the Site and/or purchase Services and Goods (collectively the "Products").
1.2. The website "hop-la.net"is published by Sabine Pernet whose sole proprietorship is registered in the administrative area of Fundão (Portugal) under the tax number 282723498 and domiciled at the following adress:
Antiga Praça Municipal
Rua dos três Lagares
1.4. By accessing or using the Services and the Goods, you acknowledge that you have read and agree to these Terms and agree to be bound by them. If you do not agree to all of the Terms, you may not use any of our Goods and Services. In addition, before placing and confirming an order, you must read and accept these Terms. You can download and print them.
1.5. Hop-là! undertakes to comply with the legislative provisions set out in Portugal, the country where the individual company is established.
1.6. These Conditions are provided in the French language. In case of discrepancy between the French version of this document and any of its translations, the French version shall prevail.
2. Age limit
2.1. To use our Site and/or enjoy our Goods and Services, you must be at least 18 years old, or the legal age of majority in your country, and have the legal authority, right and power to sign these Terms as a binding agreement. You may not use this Site and/or enjoy our Goods and Services if it is prohibited in your country, or by any law or regulation applicable to you.
3. Description of the Goods
3.1. You should read the description of the Services and/or Goods carefully before placing an order. These descriptions are designed to provide you with as much information as possible about these characteristics, but are not exhaustive. Photographs, drawings and descriptions of the Goods and/or Services are provided for information purposes only and are not binding on us.
3.2. The website "hop-la.net" is a website linking a French teacher, the Seller, and individuals or legal entities wishing to learn French, the User. You can place an order and purchase online courses (Services) as well as digital publications (Goods). The Services offered stipulate the number of hours included, the schedule and dates of the sessions, the price, the corresponding language level, the linguistic objectives that will be studied during the different learning sessions and the tools used. The French courses are given via the Zoom videoconference application. However, the Seller may, at its discretion, decide to change the videoconferencing application. As for the Goods, the description shows the price, the number of pages, the corresponding language level, the language objectives covered by the publication and a free extract.
4. Purchase of Goods
4.1. Any purchase of Goods and Services is subject to the Terms and Conditions applicable at the time of such purchase.
4.2. When purchasing a Good or Service, it is your responsibility to read the full description of the items before committing to purchase them. You also agree that placing an order on the Site (by completing the checkout process by pressing the "Buy" button or similar button) leads to a legally binding contract for the purchase of the relevant Good or Service, unless otherwise stated in these Terms.
4.3. The prices we charge are set out on the Site. We reserve the right to change our prices or correct any pricing errors that may inadvertently occur at any time. These changes do not affect the price of Products you have previously purchased. At the time of payment, you will be presented with a summary of the Products selected. This summary includes the essential characteristics of each Product and the total price of all Products including the value added tax (VAT) applicable in Portugal.
4.4 You can choose from our selection of Goods and place the Goods you intend to purchase in a shopping cart by clicking on the relevant button. The checkout page also gives you the opportunity to check and, if necessary, change or remove Goods, or change quantities. If necessary, you can also identify and correct input errors by using the edit function before making your order binding.
4.5. Any delivery time stated applies from the time we receive your payment of the purchase price. By pressing the "Buy" button, you are placing a binding order to purchase the advertised Products at the stated price and shipping costs. To complete the order process by clicking on the "Buy" button, you must first accept these Terms as legally binding for your order by checking the relevant box.
4.6. Upon completion of your purchase, we will send you a confirmation of receipt of your order by e-mail, in which your order is again summarised and which you can print or save using the relevant function. Please note that this is an automatic message that only documents that we have received your order. It does not indicate that we have accepted your order.
4.7. The legally binding contract for the purchase of the Products is only concluded when we send you a notice of acceptance by e-mail or deliver the Products to you. We reserve the right not to accept your order. This does not apply in cases where we offer a payment method on line for your order and you have chosen it and a payment process is initiated immediately after submission of your order (e.g. payment by credit card). In this case, the legally binding agreement is concluded when you complete the order process, as described above, by pressing the "Buy" button.
4.8. If a payment is made offline, you must complete the transaction within 48 hours after receiving your invoice in order to guarantee the reservation of your Product. In this case, you are requested to send a proof of transaction by email to firstname.lastname@example.org.
4.9. You may save your preferred payment method for future use. In this case, we will store your payment details in accordance with applicable standards. You will be able to identify your stored card by its last four digits.
4.10. Any order placed on the "hop-la.net" website implies full and unreserved acceptance of these Terms of Sale. Sales are subject to availability of stock. The latter cannot be held responsible for stock shortages or for the impossibility of selling a product for which there is no stock.
5. Coupons, Gift Cards and Other Offers
5.1. We may from time to time offer coupons, gift cards or discounts and other offers ("Offers") in respect of our Products. These Offers are only valid for the period that may be specified in them. Offers may not be transferred, modified, sold, exchanged, reproduced or distributed without our express written permission.
6. Refund and Return Policy
6.1. You have the right to withdraw without giving any reason for 14 days from the receipt of the Product or the date you agreed to the contract for the provision of Services (Decreto-Lei n.º 24/2014, PT).
6.2. To exercise your right of withdrawal, you must notify us of your decision by e-mail to email@example.com within the specified period, using the form attached to these Terms as Annex 1. If you contact us by e-mail, we will acknowledge your withdrawal with a receipt.
6.3. You must return the Products as soon as possible, in any event within 14 days of notification of your withdrawal. Upon receipt of the Product, we will issue a full refund within 14 days, except for the cost of returning the Product to us, which you will be responsible for. In addition, please note that digital content Products not provided on a physical medium cannot be refunded.
6.4. Certain conditions also apply to the Services if the User has already taken advantage of the product, i.e. if he/she has already completed hours or a lesson with his/her teacher, the Seller :
If the User has used the Service in its entirety within the withdrawal period, he loses his right of withdrawal and can no longer demand any refund.
If the User has only partially used the Service during the withdrawal period, he/she retains the right to cancel the purchase. However, the Seller may deduct the value of the services already provided from the amount to be refunded.
6.5. The Seller shall refund all payments received within 14 days after he has been informed of the decision to withdraw from the contract and the goods have been received.
7. Course booking, rescheduling and cancellation policy
7.1. The User must create an account before making a booking if he/she wishes to have access to the cancellation and rescheduling options.
7.2. The booking calendar is open thirty days in advance. The User may make a reservation up to 2 hours before the start of a Course.
7.3. In the case of online private lessons:
a. The User has the possibility to reschedule a lesson from his Member account up to 12 hours before the start of the lesson. The User can then choose a new date and time;
b. The User has the possibility to choose the cancellation option. In this case, the User can demand a refund of the course if the withdrawal period is still valid or request an invitation for a new lesson;
c. The User cannot cancel or reschedule a lesson within 12 hours before the start of the lesson. If the User is absent, the lesson will be due and will count towards the balance of the hours paid by the User.
7.4. The Seller also has the possibility to cancel a course scheduled with the User. This course cancelled by the Seller will not be counted in the balance of the hours paid by the User. This time can be rescheduled by the User at another time.
7.5 If the User makes several reschedules, he/she should note that he/she has six months from the date of purchase to attend his/her course. After this period, the course will be considered as due.
7.6. A new User can benefit from a trial lesson at a reduced rate thanks to the "BIENVENUE" coupon. This coupon can only be used once per User.
7.7. The Seller is in no way responsible for the User's difficulties in accessing the internet or the video conferencing application. The Seller will make every effort to assist the User, but cannot reimburse the User for these reasons.
8. Member's account
8.1. To access and use certain sections and features of our Site, you must first register and create an account ("Member Account"). You must provide accurate and complete information when creating your Member Account.
8.2. If someone other than you accesses your Member Account and/or any of your settings, they will be able to perform all actions available to you, including making changes to your Member Account. Therefore, we strongly encourage you to keep your Member Account login information secure. All such activities shall be deemed to have occurred on your behalf and for your account, and you shall be solely responsible for all activities that occur on your Member Account, whether or not you specifically authorise them, and for any damages, expenses or losses that may result from such activities.
8.3. You may create and access your Member Account through a dedicated web page. We may temporarily or permanently terminate or suspend your access to your Member Account without liability to you, in order to protect us, our Site and Services or other users, including if you violate any provision of these Terms or any applicable law or regulation in connection with your use of the Site or your Member Account. We may do so without notice if circumstances require immediate action, in which case we will notify you as soon as possible. In addition, we reserve the right to terminate your Membership Account without cause, by giving you two months' notice by email, if we terminate our Membership Account programme or for any other reason. You may stop using your Member Account and request its deletion at any time by contacting us.
8.4. The User may normally access the website "hop-la.net" and the Member Account at any time. An interruption for technical maintenance may however be decided by the Seller, who will then endeavour to inform users in advance of the dates and times of the intervention.
8.5. The Seller, in the process of selling online, is only bound by an obligation of means; its responsibility cannot be engaged for any damage resulting from the use of the Internet network such as loss of data, intrusion of virus, rupture of service, or other involuntary problems. The information on the website is given in good faith. In addition, the links to partner sites are provided for information purposes only. The Seller cannot be held responsible for information from these sites.
9.1. A percentage of the sales profit made via the website "hop-la.net" website is transferred to a private solidarity fund to finance development projects in French-speaking countries.
9.2. The individual company Hop-là ! undertakes to communicate (notably through the newsletter and publications on the Site or social networks) the progress of the projects supported and their budget. The realization of solidarity actions depends of course on the constitution of the solidarity fund and consequently on the volume of Products sold.
10. Intellectual property
10.1. Hop-là! is a registered trademark. The Seller is the owner of the intellectual property rights or holds the rights of use on all the elements accessible on the site, in particular the texts, images, graphics, logos, icons, sounds, software.
10.2. Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or process used, is prohibited, except with the prior written authorisation of the Seller.
10.3. Any unauthorised use of the site or any of the elements it contains will be considered as constituting an infringement and will be prosecuted in accordance with the provisions of the articles in force and the legislation on Intellectual Property.
11.1. The website "hop-la.net" is regularly updated by the Seller. In the same way, Conditions of Sale may be modified at any time. The User is subject to the principles and conditions in force at the date of his order, except if the law or the competent authority imposes a modification of these. The Conditions are nevertheless binding on the User, who is invited to refer to them as often as possible in order to become familiar with them. In case of difficulty in accessing the site or the Member Account, please contact us by e-mail at firstname.lastname@example.org.
11.2. If we change these Terms substantially, we will notify you that substantial changes have been made. Your continued use of the Site or our Products after such change will constitute your acceptance of the new Terms. If you do not agree with any of these Terms or any future version of the Terms, do not access or use the Site or the Services and/or Goods.
12. Protection of personal data
12.1. When using the website "hop-la.net", the following may be collected: the URL of the links through which the User has accessed the site, the User's access provide and the User's Internet Protocol (IP) address. In any case, the Seller only collects personal information about the User for the purpose of certain functions offered by the site. The User provides this information with full knowledge of the facts, in particular when he/she enters it himself/herself. It is then specified to the User of the site whether or not he/she is required to provide this information. No personal information of the User of the site is published without his/her knowledge, exchanged, transferred, assigned or sold on any medium to third parties. Only the assumption of the purchase of the Seller and its rights would allow the transmission of the said information to the eventual purchaser who would in turn be bound by the same obligation of conservation and modification of the data vis-à-vis the User of the site.
13.1. These Online Sales Conditions are subject to Portuguese law.
13.2. Alternative Dispute Resolution is the possibility for any consumer to turn to official bodies that can help resolve a dispute or guide them in its resolution. The Online Dispute Resolution website is an official website run by the European Commission which aims to help consumers and traders resolve their disputes amicably: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.
13.3. Customers who are defined as consumers by law and who have concluded contracts for the purchase and sale of Goods and/or the provision of Services have the right to have recourse to official bodies which will help them to resolve any dispute concerning these contracts, without prejudice to recourse to the courts. The updated list of alternative dispute resolution entities available under the Directive are listed on the Consumer Portal, accessible at www.consumidor.pt.
13.4. For more information, you can also consult Law 144/2015 (PT). We also inform you that, in order to resolve disputes arising from online purchases, you can resort to a resolution system called "ODR Platform - Online Dispute Resolution/ ODR", created by the EU.
13.5. In all cases, you can contact one of the centres listed below.
Alternative Dispute Resolution entities
CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
CIMAAL - Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Centro de Arbitragem de Conflitos de Consumo de Lisboa
Centro de Informação de Consumo e Arbitragem do Porto
Centro de Arbitragem de Conflitos de Consumo do Vale do Ave / Tribunal Arbitral
Plataforma Europeia de Resolução de Litígios em linha:
14. Disclaimer of warranty for use of the Site and Services
14.1. The Products, Our intellectual property and all materials (information and content provided in connection with it) are made available to any User on an "as is" and "as available" basis. They therefore do not meet any warrants of any kind, either express or implied, including any warranty of fitness for a particular purpose and any warranty as to the safety, reliability, timeliness, accuracy or performance of Our Products, except for malicious non-disclosure of defects. We do not warrant that our free services will be uninterrupted or error-free, or that they will meet your requirements. Access to the Products and the Site may be suspended or limited due to repairs, maintenance or upgrades.
14.2. Although Hop-là! takes great care in the development of its website and Products, the information, text, graphics, films, music and/or other services may contain errors or be incomplete or incorrect.
15.1. You agree to defend, indemnify and hold us harmless from and against any and all actual or alleged claims, damages, costs, liabilities and expenses (including, without limitation, reasonable attorneys' fees) arising out of or relating to your use of the Site and Products in violation of these Terms, including any use that violates the limitations and requirements set forth in these Terms, except to the extent such circumstances are not caused by your fault.
16.1. The section titles used in these Terms are for convenience only and have no legal effect.
16.2. These Terms constitute the entire agreement and supersede all previous written or oral agreements between you and us relating to the use of the Website and the sale of the Products.
16.3. You may not assign your agreement with us under these Terms, or your rights or obligations, in whole or in part, without our prior written consent.
To contact us :
Manager : Sabine Pernet
Email : email@example.com
Antiga Praça Municipal
Rua dos três Lagares
Annex 1 - Model withdrawal form
Right of withdrawal form
Fill in and send the following form if you wish to withdraw from the agreement.
Antiga Praça Municipal
Rua dos três Lagares
I hereby inform you that I withdraw my agreement to the contract for the sale of the following Products:
Name of the product :
Date of purchase :
Name of the customer :
Order number :
Customer's address :
Date of purchase :