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Privacy Policy

Last revised : [August 01, 2021]

(translated from the French version)



Hop-là ! recognises the importance of protecting personal data. We value honesty and transparency, in order to build a lasting relationship with our users, based on trust and mutual benefit.


This privacy policy is intended to explain our personal data handling process. If you have any questions about our Privacy policy or our Terms and conditions, you can contact us by the means mentioned in point 1 "Company identification". 


By using our website, you agree to the terms described in this Privacy policy.



1. Identification of the company


1.1 Hop-là ! is an individual company promoting the learning of the French language, the discovery of the « Francophonie » and support for development projects in French-speaking countries. 


1.2 Hop-là ! has been established in Portugal since February 2020 and is represented by Mrs. Sabine Pernet, who can be reached, as manager, by email at


1.3. The sole proprietorship Hop-là ! is registered in the administrative area of Fundão (Portugal) under the tax number 282723498. 


1.4. The "" website is published and hosted by the services of the company WIX.COM Ltd. 


1.5. Hop-là ! is committed to respecting the législatives provisions set out in Portugal, in accordance with the General Data Protection Regulation. 



2. Collection and use of personal data


2.1. Consultation of the "" website implies the collection of personal data provided by the users and strictly related to the use of this website, the services associated with it, the sale of products, direct marketing, support and customer assistance.


2.2. Personal data is therefore used for the following purposes, among others:

   a. when you make a purchase on this website, we collect personal data (e.g. e-mail address, delivery address, credit card number and telephone number) on the purchase form, solely for the purpose of selling, managing and shipping the products you have ordered;

   b. when you request customer support, we collect personal data (e.g., first and last name and email address) solely for the purpose of communicating with you regarding your activity on the Website and providing you with the support you have requested; 

   c. when you register, we collect personal data to simplify the preparation of future orders;

   d. when you subscribe to our newsletter, we collect your full name and email address in order to offer you this service;

   e. when you browse our website, we collect cookies.


2.3. Personal data may be disclosed to legal, tax and regulatory authorities for the purpose of complying with legal requirements.


2.4. The processing of this data and its storage are covered by the provisions of the RGPD, which grants users the right to access and rectify their data, as well as the right to object to its processing. 



3. Right of access, rectification and opposition


3.1. The right of access and rectification is exercised through the personal space of the Internet user. With regard to the right of opposition, you have the possibility of cancelling your Hop-là ! account. You also have the right to request to receive the data collected about you by sending an e-mail to The request will be fulfilled within the time limit stipulated by the law in force. 


3.2. If you withdraw your consent to the use of your personal data for the purposes set out in the privacy policy, access to all or part of the website or services offered by Hop-là ! may be suspended. 


3.3. If you provide personal data concerning a third party, it is your responsibility to ensure that you comply with the applicable regulations on the protection of personal data, that you obtain the prior consent of this third party and that he or she agrees to the Hop-là ! privacy policy and general terms of sale. 



4. Use of cookies


4.1. Personal information is collected via forms and the user's personal space. 


4.2 Personal information is also collected through the interactivity that can be established between users and the "" website. Indeed, cookies and/or log files are used to gather information concerning the activity of the Internet user on the "" website.


4.3 Depending on how you manage cookies on our website and how you interact with us, we use certain information collected by cookies to ensure proper functioning on the website, to highlight appropriate content display, to remember the shopping cart, to remind you to register, to adjust screen resolution, to improve our offerings, among others. This information includes registration data, location, session length, the pages visited and requests, products you have selected, equipment, the time and day of connection, browser and IP address.

4.4 The use of cookies (tracer files) makes it possible to collect information concerning the consultation of the contents of the "" website. Under no circumstances does it allow access to the personal data of Internet users. This information is automatically deleted when the session is closed. Some cookies are necessary for the proper functioning of the website and cannot be refused if you wish to visit the website.


4.5. More information on cookies can be found on the following websites:



5. Precautions and safety


5.1. The personal data collected are kept in a secure environment respecting the confidentiality of your information. This service is provided by the WIX platform, the hosting site of "".


5.2. To ensure the security of personal data, the following measures have been put in place :

  • SSL protocol (Secure Sockets Layer)

  • Username / password


5.3. You should be aware that no technological mechanism offers maximum security and that risk is always present on the Internet. For these reasons, you are reminded that the account created on "" is strictly personal and that it is preferable to keep your identifiers secret. It is also recommended that you do not store your login details in your browser and that you end your session before closing your browser. We also recommend that the computer be equipped with software devices that protect it in the transmission and reception of data (such as updated antivirus systems), and that the browser take appropriate measures to ensure security in the transmission of data (such as firewall and anti-spam filters).


6. Termination and retention period 


6.1. You may at any time delete your account, and thus your personal space, or unsubscribe from the newsletter. If a personal space is not used for three years, it will be automatically deleted together with all the data it contains without sending any further notice. 


6.2. Data is stored by Hop-là ! according to the purposes described in this document for as long as necessary, unless the personal data in question is required to prove the fulfilment of obligations, as long as the period of limitation of the corresponding rights has not expired, or if there is a longer period of data retention imposed by law.


6.3. When personal data is no longer required, it will be deleted from our systems and records or kept in an anonymous form so that you cannot be identified from it.




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